Privacy Policy

1. Introduction

Evelyn Alessandri Soul Coach (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

By using our website, purchasing our products, or engaging in our coaching, workshop, or retreat services, you consent to the collection and use of your information as described in this policy.

2. Who We Are (Responsible Party)

The responsible party for your personal information is:

Evelyn Alessandri Soul Coach

Website: www.evelynalessandri.com

Location: Durban, KwaZulu-Natal, South Africa

3. What Personal Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide Directly

Name and surname
Email address
Phone number
Postal or delivery address (for product orders)
Payment information (processed securely via third-party payment providers — we do not store card details)
Health or wellness information you voluntarily share during coaching sessions or retreat bookings
Enquiries, messages, or feedback you submit via our contact forms

3.2 Information Collected Automatically

IP address and browser type
Pages visited and time spent on site
Referring website or search terms
Cookies and similar tracking technologies (see Section 8)

4. Why We Collect Your Information

We collect and process your personal information for the following purposes:

To provide coaching, workshop, retreat, and product services you have requested
To process and fulfil orders and bookings
To communicate with you regarding your booking, order, or enquiry
To send you newsletters, offers, or updates (with your consent)
To improve our website and service offerings
To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

With your consent (e.g., for marketing communications)
To fulfil a contract with you (e.g., to deliver products or services you have purchased)
To comply with a legal obligation
For our legitimate business interests, where these do not override your rights

6. How We Share Your Information

We do not sell your personal information. We may share it with:

Payment processors (e.g., PayFast, PayGate, or similar) solely to process transactions
Courier or postal services for product delivery
Email marketing platforms (e.g., FluentCRM) where you have opted in
Website hosting providers and analytics tools
Legal authorities if required by law

All third parties with whom we share data are required to handle it in a manner consistent with applicable privacy laws.

7. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typically:

Client and transaction records: up to 5 years
Marketing preferences: until you unsubscribe or withdraw consent
Website analytics data: up to 26 months

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: necessary for the website to function
Analytics cookies: to understand how visitors use our site (e.g., Google Analytics)
Marketing cookies: to show relevant content, if applicable

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Your Rights Under POPIA

As a data subject, you have the right to:

Know what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to legal obligations)
Object to the processing of your information
Withdraw consent at any time (without affecting prior processing)
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details in Section 11.

The Information Regulator of South Africa can be contacted at: www.justice.gov.za/inforeg

10. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping any login credentials or account details confidential.

11. Marketing Communications

If you have subscribed to our newsletter or opted in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. We will not send you unsolicited marketing communications.

12. Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

14. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at: